Help Desk

Help is never far away

The Help Desk is part of the total Elematic services concept which allows us to offer the best possible service coverage to both new and existing customers.

A small problem somewhere in the production chain may sometimes bring your machinery to a complete halt or close to it. Finding and fixing the cause of the complication is now easier than ever.

Designed to deal with sudden and unexpected problems, the help desk assists with

• technical problems
• mechanical and automation problems
• end product problems and quality issues
• concrete technology

» Contact the Help Desk

by phone +358 400 995511
(service in English and Finnish)

by email helpdesk@elematic.com
(service in English, Finnish, French, German, Russian, Spanish, Swedish)

The Help Desk can also remotely contact the Elematic machines that have installed hardware.

The Help Desk persons to serve you are:
Mrs Eija Aimolahti, Manager
Mr Markku Marikko and MrJari Honkala, Service engineers

This service is to give help from experts and fast assistance solving a problem like:

• troubleshooting
• operating problems 

When contacting the Help desk make sure you have following information readily or easily at hand:

• machine type
• information from the machine plate (Type, TL-, and P numbers, etc..)
• a clear description of the problem - how the problem appears and in what circumstances, and how often